● Description: Product Development
● Platform: Native mobile app & iOS
● Timeline: FEB 2023 - MAY 2023
Objective: The goal of this project was to create a product tailored specifically to the needs of mental health workers. Miindful can streamline task management by providing a consolidated database of therapeutic resources & notes thereby reducing user burnout while facilitating the best quality of care possible.
Problem: The annual turnover rate of behavioral health care providers always ranges between 30% and 35% per year, which has implications for patients receiving access to consistent and appropriate care measures.
In order to gain insight regarding the needs of healthcare workers, user interviews were conducted among a pool of 20 healthcare workers (n=20). Participants were surveys about their work, what they find difficult, what they find easy and best ways technology can be infused into their work flow to assist them in daily tasks. Participants were asked to rank frustrations and areas of improvement from highest to lowest on a five-point Likert scale.
Personas were created from the feedback and data collected from user interviews. Early research implies a workforce with a high level of motivation to providing excellent care but prone to high rates of burnout. This is specifically true when the healthcare professional is working in the field, or away from a structured environment, where they are less likely to receive daily support. Sample 2 showcases two examples personas used to further empathize with users.
This journey map diagram illustrates the four key stages of a general user’s actions when utilizing one of the product's proposed features - the ability for therapists to safely assign tasks to their patients. The four stages highlighted are as follows: Decide, Assign, Confirm and Feedback. Each stage highlights critical user interactions, emotional factors, decision points and areas where notifications or interactions could be improved for an optimal navigation experience.
The user flow was inspired by personas and user stories collected and visualizes the most appealing product features according to the user survey results: task manager, resource repository, and calendar. The diagram focuses on two main goals: reducing stress and providing a quality service.
Sample 5 showcases a low fidelity wireframe designed based off of feedback from initial user interviews. Annotations were included to further give context to key interaction points in the user flow. Confirmation screens were designed to encourage use by positively reinforcing the completion of product tasks.
Sample 6 displays several high fidelity screen designs including a home page refined with improved color contrast, a metrics display and several lists and repositories for storing content. The mockup on the right illustrates the many interaction points available on the task details page.
A high fidelity prototype was created and tested on a pool of ten participants (n=10). They were tasked to perform various tasks on the Miindful app as the researcher observed their behavior and the efficacy of product features. Participants were asked to completed a post-survey interview to give further insight to any usability issues identified within system. A majority of the participants gave positive feedback regarding improvements in general navigation, design and branding and feature functionality.
